When a rebrand loses its roar: A cautionary tale of brand identity and narrative from Jaguar

When a rebrand loses its roar: A cautionary tale of brand identity and narrative from Jaguar

Data shows that on average, brands refresh their identity every 7-10 years. However, few rebrands in recent memory have captured as much attention as Jaguar’s dramatic November 24 transformation.

Love it or hate it, the historic British car brand deserves credit for its bold attempt to reinvent itself for an electric future, rallying behind the provocative slogan ‘Copy Nothing’, a sentiment adapted from company founder William Lyons’ original declaration that “a Jaguar should be a copy of nothing.” But for many industry watchers, the rollout offers valuable lessons about the delicate art of brand evolution – and the inherent risks of radical reinvention.

At Design by PH, we’ve guided countless brands through successful transformations over our 25-year history. And let’s be honest – the Jaguar case study, which could prove to be a cautionary tale, demonstrates why having an experienced creative partner who truly understands brand strategy is crucial for any significant repositioning effort.

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The challenges of heritage vs innovation

For brand purists, Jaguar’s rebrand represents one of the most dramatic pivots in modern automotive history. The company’s reputation is built on being the elder statesman of the industry, finely built cars for a well-heeled and typically older audience; one that embraces tradition over the latest trends and fads.

Now following the launch of a teaser brand video, a new logo and a design concept, many feel the company has abandoned its traditional positioning and visual identity in favour of a highly stylised approach, more akin to a lifestyle brand targeting younger urban luxury consumers. While the intent to modernise is admirable and it’s clear the company is in a financial tight spot, the execution has left many questioning whether the brand has maintained enough connection to its core values.

Here’s the thing about heritage brands: they face the ‘heritage paradox’ that’s often seen in architecture – how to honour a brand’s legacy while evolving it for the future. In another example cited in the case of Jaguar, brand heritage can serve either as a springboard propelling a company forward or as an anchor holding it back in an increasingly complex retail landscape. Jaguar’s new identity, with more abstract typography and fashion-forward aesthetic, seems to consumers to reject, rather than reinterpret, its heritage. When even long-time advocates struggle to recognise the brand they love, it suggests a breakdown in brand resonance. But can heritage and radical innovation coexist in today’s consumer-led market?

Interestingly, some argue that the controversy surrounding Jaguar’s Copy Nothing rebrand is itself a strategic asset – generating unprecedented attention and discussion. However, while controversy can spark conversation, it’s a risky game to play with a century-old luxury brand.

The psychology of brand evolution

Let’s cut to the chase – successful rebranding isn’t just about visual transformation. It’s about understanding the deep psychological connections consumers have with brands. This is where marketing theory meets practical application.

The concept of ‘brand archetypes,’ for instance, helps us understand how brands connect with audiences on an emotional level. Jaguar has traditionally embodied the ‘Ruler’ archetype – sophisticated, powerful, and in control. Their new Copy Nothing positioning seems to shift towards the Explorer or even Rebel archetype, a big shift that’s potentially creating cognitive dissonance for their audience.

Here’s something we often remind our clients: consumers don’t just buy products – they’re using them to fulfil very specific functional and emotional needs. A luxury car isn’t just transportation; it’s a statement of success, taste, and personal identity. When a rebrand fails to acknowledge these deeper motivations, it risks losing the essence that made the brand valuable to consumers in the first place. Instead of using heritage as a springboard for innovation, there’s a danger of cutting the cord entirely.

Finding the strategic sweet spot

At Design by PH, we approach every rebrand by first understanding the fundamental truths of a brand – its purpose, values, and role in customers’ lives. Only then do we begin evolving its visual and verbal expression. Our collaborative process ensures that any creative solution, no matter how bold, remains authentically connected to the brand’s DNA. This balanced approach helps avoid the pitfall that Jaguar appears to have encountered – losing vital brand equity in pursuit of reinvention.

Redesign, purely for the sake of redesign and not for true evolution, will always be a losing battle.

We understand that successful brand evolution requires both creative courage and strategic rigour. But how do you know when you’ve struck the right balance?

Key considerations for successful rebranding

We’ve learned a thing or two about rebranding over the years. Here’s what we’ve found makes or breaks a successful transformation:

Stick to your brand DNA guns

Identify and protect the core elements that make your brand unique before making any changes

Read the room

Look wider afield to ensure new positioning aligns with broader cultural trends and values

Know your people

Research both current and desired future customers to ensure changes will strengthen, not weaken, those important connections

Keep it together

Ensure all touchpoints reflect the new brand identity while maintaining recognisability

Build those strategic bridges

Create clear links between your heritage and your future vision; this connection is key

Choose your squad wisely

Partner with an experienced creative agency, like Design by PH, who understands ideation, strategy and execution

Do your homework

Use research and stakeholder feedback to validate major changes before full implementation

Plan your journey

Create a detailed rollout strategy that brings stakeholders along for the ride

Nail your brand story

Develop a clear narrative about why changes are necessary, how they fit into the brand history, and how they benefit customers

Stay sharp

Be ready to fine-tune elements based on market response

Whether you’re planning a complete repositioning or simply refreshing your brand for modern audiences, having the right creative partner is crucial. At Design by PH, we pride ourselves on delivering design excellence that drives real commercial results – helping brands evolve thoughtfully and effectively for whatever the future may hold.

The automotive industry’s transition to electric vehicles offers incredible opportunities for heritage brands to reimagine themselves. But as Jaguar’s bold Copy Nothing strategy shows, successful transformation requires more than just radical creative choices – it demands strategic precision and deep brand understanding. With the right partner guiding the journey, brands can use their heritage as a springboard to embrace the future while staying true to what makes them unique.

The million-dollar question is whether Jaguar’s gamble will pay off in the long run. But one thing’s for certain, when it comes to rebranding, you don’t get a second chance to make a first impression. So, rely on an experienced creative team – Design by PH – to guide you through it.

From individual logo identifiers to full brand overhauls, including websites, collateral, marketing materials and assets, our team has the skills and experience to deliver, every single time.

Posted by: Rita
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